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Technical Officer

Agency: UCA Consulting
Contact Name: Raj Mangam
Contact Email: raj@ucaconsulting.uk
Telephone: 020 3790 0307
Industry: Construction
Job Type: Permanent
Location: Newcastle-under-Lyme
Salary: £25,000 – £30,000 per annum DOE, 34 days holiday

 

Job  Spec’s.

Duties will include;

  • To support and comply with the H&S policy of the business.
  • To take customer questions via phone calls and e-mails, communicate the solutions, populate CRM, providing industry leading solutions.
  • Become an authority on the technical merits of the material/system range.
  • Communicate leads to external customer facing teams.
  • Undertake U-value calculations.
  • Undertake and deliver accurate specifications.
  • To provide design through CAD incl. Revit.
  • Proving design calculations.
  • To focus on the complete façade offer/calculations.
  • To support development technical of the customer facing teams.
  • Assist in web and literature development and accuracy.
  • To recommend service improvements.
  • Manage document control.
  • Arrange for samples to be dispatched as required.
  • Assist in requests for CGI images by gathering suitable data and digital images for processing through Photoshop software of existing properties overlaying the image with a render finish for clients.
  • Deal with technical queries from visiting trade counter customers.
  • Assist in the maintaining of the ISO audit folders for the technical content.
  • Arrange fixing pull out tests for clients gathering relative data and submitting the relative supplier form as a formal request.
  • Assist in updating COSHH & Technical product data sheets adding new ones with all new products introduced.

The ideal candidate will have/be;

  • Excellent IT skills
  • Some knowledge of graphic design
  • Excellent communication skills (telephone and interpersonal)
  • Customer service skills
  • Good organisational skills with the ability to prioritise work to meet service need
  • Some construction knowledge
  • Logical mind
  • Able to work under pressure
  • Good numeracy and literacy skills
  • To discuss further please call RAJ on 02039700307, for a confidential chat.
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