Planner

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Job Title: Planner

Job type: Full-time
Work Location: Wigan WN3 6XE

Your responsibilities:

Ensure Excel diary is filled to target values with achievable weeks work for time and distance
Keep review page up to date and ensure you have the necessary information from all parties to do this.
Be responsible for arranging/ordering necessary hire plant equipment, vans etc. and booking engineer, 2^ndman, warehouse staff work and informing sub-contractors/Warehouse Manager via email.
Ensuring files and all job paperwork is in place, including additional paperwork items, and checked to be ready within identified time parameters.
Ensure Wednesday diary check takes place with either Service Manager or Director.
Ensure Service Orders are in diary and booked 3 months in advance.
The customer relationship with the service department
Manage a customer base and contracts
Reach clearly identified confirmation targets set for you.
Be responsible for the Contract Spreadsheet allocated to you and deal with queries, bookings and returns relating to your customers.
Follow company procedures correctly including: record keeping and updating for Contract Spreadsheets, CRM processes, raising service orders and call outs, following queries and booking all orders with customers.
Working closely with each other, the Service Manager and Engineers to ensure any returned work is re-booked and reconfirmed, within the same week where possible, reducing the return figures and maintaining a high level of customer service.

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