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Job Title:  Internal Sales Executive

Job type: Full-time
Work Location: Nuneaton CV10 7PP

 Job experience & skills requirements

Work Experience

  • Ability to work in an operational/functional matrix organization
  • Must be methodical and organized, and work to high quality standards both as part of a team, and when working individually
  • Previous experience in a telesales role or sales oriented environment where customer contact is regular
  • Experience and confidence in cold calling
  • Customer Focus
  • Used to working in a busy environment and operating as a team member and using own initiative to solve problems.

Skills and Personal Characteristics

  • To work in a team and show the ability to demonstrate initiative
  • Demonstrates effective communication both in writing and on the phone
  • Professional and friendly telephone manner
  • Excellent communication skills
  • Ability to successfully close sales over the phone
  • Objection handling within a sales environment
  • Customer relationship building with prospective and existing customers
  • Effectively prioritizes on a daily basis to ensure that targets are achieved
  • Motivated to achieve sales targets and possesses the tenacity to succeed
  • High level of drive, energy and initiative; proactive, focused, and committed
  • Good team player
  • Strong work ethic; self-starter; results orientated
  • The ability to plan, priorities, anticipate and reactive positively
  • Can work under pressure

Main responsibilities

  • Actively promote Elliott Hire produces via the telephone.  Generating sales opportunities to sign up SME accounts below a value of £9,000 per year.
  • Dealing with incoming enquiries from existing clients and prospects by phone, email or fax.
  • Plan and priorities customer/prospect contacts to sure achievement of agreed sales targets.
  • Managing regional customer accounts, and building professional working relationships to ensure generation of future sales.
  • Handling and processing inbound hire and sale enquiries and ensuring conversion rate at first call meets set conversion targets.
  • Have the ability to make outbound calls to lapsed customers and prospective clients.
  • Target and bring on board SME company accounts to further enhance Elliott’s client base.
  • Provide customers with best-fit accommodation solutions based on current and future requirements.
  • Maintain the required volume of outbound calls and maintain agreed standards of response rates on incoming calls.
  • Contribute towards achievement of Division EBITDA targets by way of meeting and/or exceeding set targets, objectives and expectations.
  • Promoting all product ranges and services to maximize client spend.
  • Closing down lost enquiries effectively.
  • Working on own initiative and providing customers with a quick response to problem solve any potential issues that could prevent a sale.
  • Escalating Sales Opportunities to the Area Sales Manager.
  • To work in line with company Standard Operating Procedures.
  • Providing support to other departments and associated administration functions.
  • Responsible for sourcing new leads for the various market sectors.
  • Attend training to develop knowledge, sales techniques and personal skills.
  • To work in a safe and sensible manner within the boundaries of the Company Health and Safety Policy and any additional site restrictions.

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